IT FAQ's
All FAQs listed below.
How do I set up an "Out of Office" message for my LTSG email?
1. Log into LTSG webmail by going to the following website:
http://webmail.ltsg.edu
2. Enter your full email address and password.
3. In the Menu bar select Settings and then "Auto Responder" from the drop down list.
4. Enter your out of office message in the top text box.
5. Set Status to "Respond Once". This will only tell people the first time they send you a message that you are out of the office.
6. Set the box next to Status to "0".
7. Enter the dates in the format given in the "Reply only between dates:" field to prevent the message from being sent after you return or before you leave.
8. Check the "Reply if only to me box." This will help prevent responses going back to mailing lists that you may be on.
9. Press the "Save Changes" button to save you information and set up the auto responder.
10. At anytime you can cancel this auto responder by changing the Status to "No Responder."
Due to storage constraints email is automatically deleted from the server after 90 days. It is recommended that you use an email client such as outlook if you wish to download and retain your email for longer than that 90 day period.
Why can't I send email from off campus?
There are two things to check.
First make sure that you have configured you email client to authenticate when sending mail. This is normally in the advanced setting of the account setup. The login and password is the same as your email account.
If this does not resolve the issue your ISP may be blocking traffic on port 25. Try changing your SMTP port to 3325 from the default value of 25.
How do I log into Citrix after upgrading to Internet Explorere 9?
If your computer was recently upgraded to Internet Explorer 9 you will need to make the following changes for Citrix to work properly.
Go to Tools > Internet Options
Select the Security Tab and click on the "Trusted Sites" zone and then the "Sites" button
Uncheck the box that reads “Require Server verification…”
Click the Add button, then Close, then OK
Restart Internet Explorer and try to log into Citrix again.
Where is wireless internet available at LTSG?
- Valentine Hall all floors
- Wentz Library third floor, all of main floor and lower level in Luther Room wing.
- Singmaster Conference Center
- Schmucker House
- Refectory
- Chapel (will be available when building reopens or shortly thereafter, Fall 2011)
Why doesn't my computer connect to the wireless network now?
Upgrades to LTSG's wireless network where made during the summer of 2011. If you have accessed the network before this change, but have not been able to access it since you will need to recreate your network connection.
If you have a laptop computer or other wireless device you will need to delete the old LTSG wireless network and connect to the new one.
You can delete the old network, from a Windows 7 ( or Vista) Computer, by clicking the start button and in the Search box type "Manage Wireless Networks" and hit enter. A screen will open with a list of Wireless networks you have connected too. Click on the LTSG network and press the delete key. Confirm you want to delete the network. Close that window.
Then connect to the network as you normally would for the first time using the password which is posted on campus.
The student photo pages are only available to Faculty and Staff when they are logged into the campus network.
If you meet this criteria and suddenly are having problems accessing the photos in Internet Explorer 9 please complete the following steps.
1. Under the Tools Menu (or Gear icon) select "Interent options"
2. Select the Security tab
3. Click on "Trusted sites" then click on the "Sites" button
4. Add http://www.ltsg.edu to the list and make sure the "Require Server Verification (https)..." is NOT checked.
This should allow you to open and access the student photo pages.
Why do I have problems with wireless access in class?
Remember the internet, especially wireless access is a shared resource. Please be considerate of other users when you are connected via wireless in the academic buildings.
- If you do not need internet access at all for what you are doing with you computer disable or disconnect from the wireless network to free up resources for others.
- Limit or avoid non-class related downloads and uploads during class time while connected via wireless.
- Do not run software updates while connected to the LTSG wireless, especially during class hours, do this at home or while you are connected via an ethernet cable.
- Download class related documents in advance of class, if everyone downloads the same presentation in the middle of class performance will be affected.
- Email ithelp@ltsg.edu or call 717-338-3037 to report issues with wireless access. Be sure to include the date, time and location as well as what problems you experienced.
What is the address (URL) for Moodlerooms?
What is my Moodlerooms login?
For most users your login will be your full LTSG email address and your email password. If you are a non-degree student who does not have an LTSG email address or you are a guest instructor, your login ID will be the e-mail address you provided LTSG and you will be assigned a temporary password.
Why does Moodlerooms look different on my (iPad, tablet, phone)?
If you are a mobile user (iPad, Android, etc.) you will see a mobile interface that is different than the one you experience on a computer. Please be aware that if you click the small link at the bottom of the page that reads “Switch to the Standard Theme” you will not be able to switch back to the mobile theme. This is especially problematic for iPad users attempting to access PDF documents. We strongly encourage all mobile users to stick with the mobile interface until this issue has been addressed by Moodlerooms or a workaround is found.
If you accidentally switch to the Standard Theme, the only current work around we know of is to install a second browser on your device such as Opera Mini, Chrome, etc. based on what is available for your device.
How do I view PDF's on my Apple computer?
It is recommended that all Apple Computer users install Adobe Reader on their computers to assist in the opening of PDF documents in Moodlerooms. We have found this eliminates many of the problems experienced accessing PDF’s. Once installed go into preferences and select “Read Entire Document”.
Why do websites (LTSG, ELCA) not work properly using Internet Explorer 10?
Microsoft has begun to roll out Internet Explorer 10 to Windows 7 computers and IE 10 is preinstalled on all Windows 8 systems. There are some compatibility issues with some websites and IE 10. If you encounter a website that does not seem to be working properly after updating to IE 10 please follow these instructions to change compatibility view settings in Internet Explorer 10
- Open Internet Explorer
- Got to Tools > Compatibility View Settings (if Tools is not visible right click in a blank area near the tabs at the top of the window and make sure "Command Bar" is checked.
- Add “elca.org”, “ltsg.edu” to this list
- As you encounter other sites that have problems you can add them to this list.
This should resolve any issues.