IT FAQ's
All FAQs listed below.
How do I set up an "Out of Office" message for my LTSG email?
1. Log into LTSG webmail by going to the following website:
http://webmail.ltsg.edu
2. Enter your full email address and password.
3. In the Menu bar select Settings and then "Auto Responder" from the drop down list.
4. Enter your out of office message in the top text box.
5. Set Status to "Respond Once". This will only tell people the first time they send you a message that you are out of the office.
6. Set the box next to Status to "0".
7. Enter the dates in the format given in the "Reply only between dates:" field to prevent the message from being sent after you return or before you leave.
8. Check the "Reply if only to me box." This will help prevent responses going back to mailing lists that you may be on.
9. Press the "Save Changes" button to save you information and set up the auto responder.
10. At anytime you can cancel this auto responder by changing the Status to "No Responder."
How long will my mail remain on the server?
Due to storage constraints email is automatically deleted from the server after 90 days. It is recommended that you use an email client such as outlook if you wish to download and retain your email for longer than that 90 day period.
Why can't I send email from off campus?
There are two things to check.
First make sure that you have configured you email client to authenticate when sending mail. This is normally in the advanced setting of the account setup. The login and password is the same as your email account.
If this does not resolve the issue your ISP may be blocking traffic on port 25. Try changing your SMTP port to 3325 from the default value of 25.
Fisher's Net always errors and says it is reloading the tab, I can't get to my materials.
You probably need to install the latest version of Java. Go to http://java.com and click on the "Free Java Download" button to install the latest version of Java.
How do I make the menus and navigation in Fisher's Net work properly?
If your computer was recently upgraded to Internet Explorer 9 you may experience some problem navigating in Fisher's Net. Most times these can be resolved by turning on compatibility mode for the Fisher's Net site.
Go to http://fishersnet.blackboard.com and log in as usual. In the menu bar of Internet Explorer there will be a small icon that looks like a sheet of paper torn in two. Click on this the turn on compatibility mode. This should correct any problems you are experiencing with navigation in Fisher's Net.
How do I submit an assignment to my instructor?
I am prompted multiple times for my password when opening documents.
If you experience this problem choose the Save option rather than the Open option. When the Save option is selected, instead of trying to open the document from the website, the document downloads to your computer. It can then be opened normally. Make sure to keep track of where you saved your document to so you can find it again.
I can't open any documents on Fisher's Net.
Internet Explorer may be blocking file downloading. If it is, a yellow bar will appear at the top of the screen indicating this. Click on the bar and allow downloads. You will be reset to the course homepage and will have to find the document again, but it should open now.
What is my user name or password?
For most Fisher's Net users your will be the first eight letters of your last name followed by the first two letter of you first name. For Example: Martin Luther would log in as lutherma. The user name is not case sensitive, but your password is case sensitive. If you don't know or forgot your password use the "Forgot Your Password?" link on the Fisher's Net homepage. You will be sent a link to the email address listed in Fisher's Net for you with a link to reset your password.
What is the address for Fishers Net?
How do I log into Citrix after upgrading to Internet Explorere 9?
If your computer was recently upgraded to Internet Explorer 9 you will need to make the following changes for Citrix to work properly.
Go to Tools > Internet Options
Select the Security Tab and click on the "Trusted Sites" zone and then the "Sites" button
Uncheck the box that reads “Require Server verification…”
Click the Add button, then Close, then OK
Restart Internet Explorer and try to log into Citrix again.
What new features are in Internet Explorer 9?
Where is wireless internet available at LTSG?
- Valentine Hall all floors
- Wentz Library third floor, all of main floor and lower level in Luther Room wing.
- Singmaster Conference Center
- Schmucker House
- Refectory
- Chapel (will be available when building reopens or shortly thereafter, Fall 2011)
Why doesn't my computer connect to the wireless network now?
Upgrades to LTSG's wireless network where made during the summer of 2011. If you have accessed the network before this change, but have not been able to access it since you will need to recreate your network connection.
If you have a laptop computer or other wireless device you will need to delete the old LTSG wireless network and connect to the new one.
You can delete the old network, from a Windows 7 ( or Vista) Computer, by clicking the start button and in the Search box type "Manage Wireless Networks" and hit enter. A screen will open with a list of Wireless networks you have connected too. Click on the LTSG network and press the delete key. Confirm you want to delete the network. Close that window.
Then connect to the network as you normally would for the first time using the password which is posted on campus.
Why can't I access the Student Photos on the Website?
The student photo pages are only available to Faculty and Staff when they are logged into the campus network.
If you meet this criteria and suddenly are having problems accessing the photos in Internet Explorer 9 please complete the following steps.
1. Under the Tools Menu (or Gear icon) select "Interent options"
2. Select the Security tab
3. Click on "Trusted sites" then click on the "Sites" button
4. Add http://www.ltsg.edu to the list and make sure the "Require Server Verification (https)..." is NOT checked.
This should allow you to open and access the student photo pages.
I receive an "Access to this web server is disabled by default..." when trying to open documents on Fisher's Net, how do I get to my document?
This is a security feature new to Office 2007 and Office 2010 that we have just encountered starting the Fall of 2011. If you click the "No" on both dialog boxes that appear the document should open on its own.
A second option that should always work is to choose to save the document rather than open it directly into Office. Once you have saved the document to your computer open it as you would any other document.
Why do I have problems with wireless access in class?
Remember the internet, especially wireless access is a shared resource. Please be considerate of other users when you are connected via wireless in the academic buildings.
- If you do not need internet access at all for what you are doing with you computer disable or disconnect from the wireless network to free up resources for others.
- Limit or avoid non-class related downloads and uploads during class time while connected via wireless.
- Do not run software updates while connected to the LTSG wireless, especially during class hours, do this at home or while you are connected via an ethernet cable.
- Download class related documents in advance of class, if everyone downloads the same presentation in the middle of class performance will be affected.
- Email ithelp@ltsg.edu or call 717-338-3037 to report issues with wireless access. Be sure to include the date, time and location as well as what problems you experienced.
What is the address (URL) for Moodlerooms?
What is my Moodlerooms login?
For most users your login will be your full LTSG email address and your email password. If you are a non-degree student who does not have an LTSG email address or you are a guest instructor, your login ID will be the e-mail address you provided LTSG and you will be assigned a temporary password.